Abstract:
The purpose of this paper is to propose a hybrid method
SKACICM of development of knowledge management systems. Based on
weaknesses of the method of performance dashboards SKANDIA, we proposed
a pragmatisation and adaptation of Skandia to give (ASKANDIA), by
enrichment of its performance book. We ameliorated CICM model against the
requirements of GERAM to give ACICM model by mappings between
their proposed metamodels. We tried to hybridise ACICM, ASKANDIA
and business intelligence to propose a new method SKACICM of development
of knowledge management systems. We applied SKACICM on a cement
company to develop software containing three main modules, module
knowledge management, module business intelligence and performance
dashboard system. The developed system ameliorated the performance of the
enterprise by 26% and could be generalised to other manufacturing or service
systems
Publisher's Version